Ninelayer for Support Agents

Give support agents
answers they can trust.

  • Retrieve product docs, help-center pages, changelogs, and policy updates.
  • Keep agents grounded in current source material before they respond.
  • Reduce escalations caused by stale or unsupported answers.
Get Started
support_agent.search("refund policy for annual plan")
HELP CENTERtrusted
docs.ninelayer.in/billing/refunds
Official refund rules for annual subscriptions.
CHANGELOGtrusted
ninelayer.in/changelog
Billing policy updated for active customers.
PRODUCT DOCStrusted
docs.ninelayer.in/accounts
Account-level plan and token details.

Compatible with any MCP-supported agent

Claude Code
Claude Code
Cursor
Cursor
ChatGPT
ChatGPT
LangChain
LangChain
Windsurf
Windsurf
VS Code
VS Code
Vercel AI
Vercel AI
Claude Code
Claude Code
Cursor
Cursor
ChatGPT
ChatGPT
LangChain
LangChain
Windsurf
Windsurf
VS Code
VS Code
Vercel AI
Vercel AI
Claude Code
Claude Code
Cursor
Cursor
ChatGPT
ChatGPT
LangChain
LangChain
Windsurf
Windsurf
VS Code
VS Code
Vercel AI
Vercel AI
LlamaIndex
LlamaIndex
Zed
Zed
Gemini
Gemini
GitHub Copilot
GitHub Copilot
Cline
Cline
Codex
Codex
Windsurf
Windsurf
OpenCode
OpenCode
LlamaIndex
LlamaIndex
Zed
Zed
Gemini
Gemini
GitHub Copilot
GitHub Copilot
Cline
Cline
Codex
Codex
Windsurf
Windsurf
OpenCode
OpenCode
LlamaIndex
LlamaIndex
Zed
Zed
Gemini
Gemini
GitHub Copilot
GitHub Copilot
Cline
Cline
Codex
Codex
Windsurf
Windsurf
OpenCode
OpenCode
Features

Information, not links.

Deep Search

Authority-aware retrieval.

Evidence packets ranked by source authority, not SEO rank. Your agent gets primary docs first, every time.

FastAPI dependency injection
URL Extract

93% less tokens.

Any URL cleaned to compact Markdown in under 2.5s. Cookie banners and ad scripts stripped before your context window sees a single byte.

RAW HTML · ~8,400 tok
Cookie banner840 tok
Nav + scripts1,200 tok
Ad slots × 32,100 tok
Content signal620 tok
SEO footer3,640 tok
EXTRACTED
MCP Native

One command.

Works with every agent that speaks MCP — Claude Code, Cursor, Windsurf, LangChain, or your own custom framework.

TERMINAL
$ claude mcp add ninelayer \
--transport http \
https://mcp.ninelayer.in/mcp/ \
-H "Authorization: Bearer nl_..."
MCP CLIENTS
Claude Code
Cursor
Windsurf
LangChain
LlamaIndex
Custom Agent
Private Memory

Knowledge that compounds.

Agents write discoveries into a private project. Any agent in your fleet retrieves them later — semantically, not by keyword. Each project is fully isolated to your account.

AGENT FLEET
Research Agent
idle
Coding Agent
idle
Support Agent
idle
isolated per account · zero cross-user leakage
PROJECT MEMORY
project_id: 1
OAuth token refresh pattern
auth
Rate limit backoff strategy
api
Technical
Tavily and Exa return a URL, a relevance score, and a content blob — the same shape as a raw search result. Ninelayer returns typed evidence packets: every result is classified by source type (official_docs, github_repo, community_evidence), attributed to a framework, assigned an authority tier (primary vs supporting), and scored with a confidence value. Your agent knows what kind of source it is reading before it reads a word. No custom parsing, no post-processing rerankers, no heuristics to write.
Standard search APIs return links, messy HTML, and SEO-ranked pages. Ninelayer returns authority-aware evidence packets: primary sources, supporting context, and community evidence in compact Markdown built for a context window.
An evidence packet is a compact search response designed for agents. It separates primary authority sources from supporting evidence and community context so the agent knows what to trust first.
No. Ninelayer is the search layer for AI agents. We are starting with coding agents because their failures are easy to measure: wrong docs lead to wrong code. The same model applies to research, support, sales, ops, and browser agents.
Sign in, create an auth token from the dashboard, and connect Ninelayer to your MCP-compatible agent or custom workflow.
A token is required for agent workflows. You can explore recipes and examples without one, then create a token from the dashboard when you are ready to connect your agent.
Anything that speaks the Model Context Protocol (MCP). This natively includes Claude Code, Cursor, Windsurf, and any custom agent built on frameworks that support MCP tools.
No. Ninelayer handles retrieval, extraction, source grouping, and formatting. The data is fed directly back to your agent as a clean string of facts, ready for immediate execution.
We index the live web with a heavy bias toward current developer documentation, API references, migration guides, release notes, GitHub issues, and technical forums to reduce stale-code hallucinations.
Yes. Ninelayer is a drop-in alternative to Tavily for AI agent workflows. Where Tavily returns raw search results, Ninelayer returns authority-ranked evidence packets pre-formatted for agent context windows — at roughly one-fifth the cost per query on the Pro plan.
Yes. Exa is optimized for semantic similarity search and returns raw content. Ninelayer is purpose-built for agentic workflows: it returns structured evidence packets with source-type classification, authority scoring, and compact Markdown output — consuming fewer tokens while delivering sufficient grounding for coding, research, and support agents.
Serper and Brave Search return raw SERP data — titles, URLs, and snippets intended for display. Ninelayer post-processes and ranks results specifically for LLM consumption: content is extracted, deduplicated, typed by source category, and returned as compact Markdown. Agents receive grounding data, not a search results page.
Ninelayer exposes two MCP tools: ninelayer_deep_search for live web research across docs, GitHub, packages, and the web, and ninelayer_get_url for extracting clean Markdown from a specific URL. Both tools are accessible via a single MCP server endpoint at mcp.ninelayer.in.
Run: claude mcp add ninelayer --transport http --url https://mcp.ninelayer.in/mcp/ and set your NINELAYER_AUTH_TOKEN environment variable. Your Claude Code sessions will then have access to ninelayer_deep_search and ninelayer_get_url automatically.
In Cursor settings, add a new MCP server with transport HTTP and URL https://mcp.ninelayer.in/mcp/. Pass your auth token as the NINELAYER_AUTH_TOKEN header or environment variable. Cursor will surface Ninelayer tools to any agent session automatically.
Agent-ready search

Upgrade to NineLayer.

Give your agent trusted web evidence.

Get Started